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Partner Engagement Analytics

The Engagement view shows how partner users interact with your portal, resources, and content. It tracks users, sessions, page views, actions, and time spent.

Internal company users, including admins, are excluded. Engagement analytics measure partner user activity only.

Go to Dashboard and select Engagement.

KPIs

  • Unique Users: Individual partner users active during the selected period.

  • Sessions: Portal sessions started by partner users.

  • Page Views: Pages viewed across those sessions.

  • Actions: Tracked interactions such as downloads, link and embed clicks, media interactions, entity views, goal completions, searches, and quote actions.

  • Avg. Duration: Average active time per session for sessions with recorded duration.

Engagement timeline

The monthly timeline plots:

  • Sessions

  • Page Views

  • Unique Users

Actions appear in the KPI total but are not plotted on the timeline.

Top content

Use the content tabs to find what partners use most:

  • Top Resources: Resources ranked by page views, with unique-user counts. Select a resource to open it.

  • Top Rooms: Portal rooms ranked by page views, with unique-user counts.

  • Top Certifications: Certifications ranked by page views, with unique-user counts. This tab appears only when the LMS module is enabled.

Partner engagement leaderboard

The sortable, paginated leaderboard compares partners using:

  • Users

  • Sessions

  • Page Views

  • Avg. Duration

  • Rank

The default rank uses a weighted engagement score. Use the table to find highly active partners and partners who may need outreach.

Filters

  • Partner type: Referral or Reseller.

  • Time period: Use a quick preset or choose a predefined monthly, quarterly, or annual period.

  • Specific partners: Search for and select one or more partners.

  • Category: Filter by partner categories.

  • Tier: Filter by partner tiers.

  • Partnership stage: Filter by partner stages.

Select Reset all filters to return to the default dashboard view.

How to use engagement data

  • Find partners who have not returned to the portal.

  • Identify resources and rooms that partners use most.

  • Compare adoption across partner segments.

  • Review low-engagement partners before planning outreach or training.

Good to know

  • Internal company users and admins are excluded.

  • Distributor analytics are available in Certifications, not Engagement.

  • Top Certifications requires the LMS module.

  • Engagement does not provide saved views, an action-type breakdown, or an export control.

  • Dashboard access requires a paid plan.

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