Custom Domains

What is a custom domain?

A custom domain lets you host your partner portal on your own web address (like partners.yourcompany.com) instead of the standard Journeybee address. This gives partners a seamless, branded experience on a web address they recognise and trust.

Where to find it

Settings, then Partner Portal (under Workspace). The Custom Domain section is on that page. Only admins can set up a custom domain. You need a paid Journeybee plan.

Before you start

You will need:

Admin access to your Journeybee account.
Access to your domain's DNS settings so you can add records.
A subdomain for your portal (for example partners.yourcompany.com).

You do not need to buy or manage an SSL certificate. Journeybee sets one up for you automatically.

Setting up your custom domain

Step 1: Connect your domain

Go to Settings, then Partner Portal.
Find the Custom Domain section.
Type your subdomain (for example partners.yourcompany.com).
Click Connect Domain.

Step 2: Add your DNS records

After connecting, Journeybee shows you the DNS records to add at your domain provider. You will need two records:

CNAME record: Points your subdomain at Journeybee. Use the name and value shown on screen.
TXT record (for verification): Proves you own the domain. The name is _journeybee-verification.yourdomain.com and the value is the token shown on screen.

Use the copy buttons next to each value to copy them exactly.

Step 3: Wait for verification

Journeybee checks your DNS automatically every few minutes. You can click Refresh to check straight away. DNS changes can take up to 72 hours to spread, though they are usually faster.

Step 4: SSL is set up for you

Once your domain is verified, Journeybee sets up the SSL certificate automatically. This can take a few hours. When it is done, your domain is live and partners can use it.

Domain status badges

While your domain is being set up, you will see status badges:

Pending: Domain added but DNS not set up yet.
DNS Required: DNS records still needed.
Verifying: DNS records found, verification in progress.
Verified: Domain confirmed.
Error or Expired: Something went wrong. Check your DNS records and click Refresh.

There is also a separate badge showing whether the domain is Live or still Configuring Domain (while the SSL certificate is being set up).

When your domain is live

Partners can now access the portal at https://partners.yourcompany.com. The whole experience stays on your domain and is fully branded to your company.

If a partner belongs to more than one partnership, they see a choice screen first. Everything stays on your custom domain.

Removing your custom domain

Click Remove next to your domain.
Confirm in the window.

Partners will be sent back to the standard Journeybee address. You can then remove the DNS records from your provider. Let partners know before you remove a domain so they are not caught out.

Troubleshooting

Verification is taking a long time

DNS changes can take up to 72 hours to spread.
Check your DNS records match exactly what Journeybee shows.
Make sure the CNAME does not include http:// or https://.
Remove any old records that might clash with the new CNAME.

Partners cannot open the domain

Check the status shows Live.
Make sure partners are using https://.
Clear the browser cache or try a private window.

Good to know

Only admins can set up and remove custom domains.
Journeybee manages and renews the SSL certificate for you.
Removing a custom domain affects partner access straight away, so warn partners first.
Use a clear subdomain like “partners”, “portal”, or “channel”.
Once your domain is live, you can turn on portal branding like colours and a background image on the Branding settings page.