API Keys

What are API Keys?

API Keys let you safely connect other apps and services to your Journeybee account. They work like special passwords that let other software reach your data without using your login details.

Not to be confused with partner API keys. The keys on this page belong to your company and start with jb_live_. Your partners can create their own, separate partner API keys (starting with jb_partner_) from inside the partner portal — those only reach the data that partner can see. See the Partner API & MCP guide for how that works and how to turn it on.

Where to find it

Settings, then API Keys (under Integrations).

Who can use it: Admin or Partnerships team members.
Plan: You need a paid Journeybee plan.
Feature switch: The API feature must be turned on for your company. If you cannot see the API Keys page, ask an admin to turn on the API feature on the Modules & AI settings page.

Depending on your setup, the API Keys link may be hidden in the menu.

What's on the API Keys page

Active Keys

A list of your current API keys. Each row shows:

Label: The name you gave the key.
Privileges: Two badges, Read and Write. A badge is green when the key has that access and grey when it does not.
Delete: A bin button to remove the key. Only admins can delete keys. Partnerships team members can view and create keys but cannot delete them.

If you have no keys yet, you will see: “No API keys yet.”

Creating an API Key

Click Create at the top right.
Type a clear Label (for example “CRM tool” or “Reporting app”).
Turn on Read access and/or Write access to choose what the key can do.
Click Create API Key.
A window appears showing your key once, with a Copy and Close button. Copy it now, you will not be able to see it again.

Keys can only be created or deleted. You cannot change a key's name or access after you make it. If you need different access, create a new key and delete the old one.

Managing your keys

Delete a key: Click the bin icon (admins only) and confirm.
If you lose a key, delete it and make a new one.

Security tips

Only create keys when you really need them.
Use clear labels so you remember what each key is for.
Check your keys now and then and delete the ones you no longer use.
Never share your keys publicly or put them somewhere unsafe.
Use read-only access unless you really need write access.
Keys with write access can change your data, so only give them to apps you trust.